Still waiting on photo

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Isolated issues that could be confusing to other supporters.

I sent the first family and child gift for my sponsor child Fabiola ME1180172 in May of 2015. I never received the photo (both gifts were well over $60). I wrote in to ask about it and was told I would receive it in 45 days or less. I received a thank you letter but no photo. Still have not received the photo. As I said before, I donate lump sum instead of smaller spread out gifts so that I can receive a photo. I've sent several gifts and letters since as well. I would like to find out what is going on with Fabiola and why I haven't been able to receive a photo almost a year later. Thank you.
Photo of Diana Hitchens

Diana Hitchens

  • 10 Posts
  • 2 Reply Likes

Posted 4 years ago

  • 1
Photo of Susan

Susan

  • 7386 Posts
  • 1589 Reply Likes
Diana, I sincerely apologize for the amount of time that you have waited in regards to the thank you letter and photo and the inquiry that was sent to retrieve the thank you letter and photo. You are completely entitled to receive a thank you letter and be able to see the results of your very generous gift. It looks like we heard back from our office in Mexico in December but the representative who sent the inquiry regrettably neglected to follow up with you about. Again, I sincerely apologize for our error. I have retrieved the photo and am sending this to you via email. 
Photo of Diana Hitchens

Diana Hitchens

  • 10 Posts
  • 2 Reply Likes
I received 2 photos with no file extension that is not recognized by any program, therefore unable to be viewed. The email also states that Fabiola purchased building material of sand and stone. Then I have 2 attachments. A letter and a drawing, both of which have my OTHER sponsor child's name on it thanking me for the money they purchased building materials with. I had already received a thank you from my other sponsor child for the same thing. Weird. These are the type of things that make me question this program. 
Photo of Diana Hitchens

Diana Hitchens

  • 10 Posts
  • 2 Reply Likes
Just managed to open the photos. They are photos of my other sponsor child from Tanzania, and I already have them. The letter attachments repeat the same thing he said in his original thank you letter. His handwriting is not on it and the drawing is obviously not one he did. Appears to have been hastily done after I sent the inquiry, except they picked the wrong kid to 'write' a letter from. 
Photo of Susan

Susan

  • 7386 Posts
  • 1589 Reply Likes
Diana, I am so so sorry. You are exactly correct that the letter and photo I sent you were for the child that you sponsor from Tanzania (I should have read the name and noticed that it was not a child from Mexico), whom we had also sent an inquiry for in December. I am pressing further for the letter and photos for Fabiola's gift. Again, I sincerely apologize for our errors. I am working hard to correct this as soon as possible.
(Edited)
Photo of Diana Hitchens

Diana Hitchens

  • 10 Posts
  • 2 Reply Likes
I would like to know where the letters you sent me originated, since I already received different letters from him and these did not have his handwriting or drawings on them. Why did you even have them? Why were they not done by him?
Photo of Susan

Susan

  • 7386 Posts
  • 1589 Reply Likes
Diana, according to our records, these letters and photos were the result of an inquiry sent around the same time for the same reason as the one that was sent for Faviola (making sure that he received your gift). We had sent you an email with this letter and photo as soon as the inquiry was resolved in December. I sincerely apologize if you had not received our email at that time. I also want to apologize again that I did not look more closely at the letter and photo that our representative sent me. I am still working to retrieve the correct letter and photo and hope to have that for you soon.
Photo of Eleanor Clark

Eleanor Clark

  • 255 Posts
  • 15 Reply Likes
Don't know if I get a picture but I keep asking Djemima what her gift was and what the family gift was I sent her 20.00 for her birthday and 50.00 for family gift. Lugum Gift Haven't heard from her what she got for her gift and family gift for the same amount don't know if they got it. Diemima  was sent in March of 2015. Lagum gift was sent in July of 1015.
Photo of Sarah

Sarah, Official Rep

  • 5177 Posts
  • 1129 Reply Likes
Hi Eleanor! The centers are not required to send photos for gifts that are under $60, so you probably will not receive those. Did you receive Djemima's most recent letter yet? We processed it at the end of January, but mail seems to have been taking a while to get to sponsors lately. Lugum's letter that was processed on December 30 made no mention of her gift either, is that correct?
Photo of Eleanor Clark

Eleanor Clark

  • 255 Posts
  • 15 Reply Likes
yes I got Djemima's letter last week nothing on what she got her father wrote the letter. Lugum's letter didn't say what she got.
Photo of Sarah

Sarah, Official Rep

  • 5177 Posts
  • 1129 Reply Likes
Thanks, Eleanor. I am sending out inquiries regarding both of these gifts today. It will be a few weeks before we hear back regarding the gifts, but we will contact you as soon as we receive a reply.
Photo of Diana Hitchens

Diana Hitchens

  • 10 Posts
  • 2 Reply Likes
I DID receive the photos. I also received a totally different thank you letter from taisamo. The letters you just sent me are different letters for the same thing, except they don't have his handwriting or drawings.
Photo of Susan

Susan

  • 7386 Posts
  • 1589 Reply Likes
Diana, we just received two photos of Fabiola. We believe there may be a third photo coming, but I wanted to at least get you these two photos. Fabiola is super cute and it looks like she and her family received some very significant gifts. I hope that you are pleased with these photos. Please let me know if you have any further questions or concerns at this time. 

This conversation is no longer open for comments or replies.