Stop Monthly payments

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
There are only options to change payment methods not any to break or stop. How do i do that? They told me it would be a very easy process when signing up.
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Sarah Price

  • 0 Posts
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Posted 2 months ago

  • 1
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Sierra, Employee

  • 1281 Posts
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Hi Sarah! The reason we do not provide the option to discontinue or cancel on the website is we would like the opportunity to speak with our sponsors personally. We value the relationship our sponsors have with their children, and would like to share some options we have available that may be helpful. I apologize for any inconvenience this may have caused you, and I am sending you an email now with more information!
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Sierra, Employee

  • 1281 Posts
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Sarah, I actually just attempted to send an email to the address you provided here on this forum; however, I got a response back saying that address is undeliverable. We would be happy to serve you; would you please send us an email to socialmedia@compassion.com regarding your request? Thank you! We look forward to hearing from you.