Terribly disappointed

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Communication is soooooooooooooo slow!!! Not acceptable!
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Rick Heath

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  • VERY DISAPPOINTED!!!

Posted 5 years ago

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Rick Heath

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I hear a lot of frustration here among sponsors. We live in the digital age and communication online has been fast for some years now yet I am told that Compassion is not up to standard in this area. Is it because of lack of money or people to make this happen. At this rate it will take YEARS for me to truly get to know my child!!  I want to ,be a father image to my child but this may never happen.
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Susan

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Rick,

I am so sorry for the disappointment and frustration in regards to the length of time that it currently takes for letters to go back and forth. I so appreciate your desire to be a father figure in your child's life and I hope that you will still pour into his life this kind of blessing. You are completely right and we are aware that the technology for faster communication is available. We know that we need to make improvements to our program in this area. This is why we have already begun a massive overhaul of our current logistics and we have engaged with consultants to help us to make this transition well.

All along our biggest struggle has been balancing our desire to be good stewards of our finances with the need to improve our technology to better serve our sponsors. This is one reason why it has taken us a while to invest in these changes. Honestly, it is tough to look at the financial number that this project costs when with the same amount of money thousands of precious children could be cared for. However, we hope to provide much quicker communication between sponsors and children within the next year or two. I know that may seem like a long time to make this change, but with over 1.4 million children and thousands of centers and staff all around the world, and with the logistics that it takes to facilitate communication (translation, screening, routing, delivering, etc.) it does take some time to make the kind of changes we are planning to make. Stay tuned as much quicker communication is coming! 
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Rick Heath

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Susan, I have prayed about what I should do for more than a week now. I am now making the decision to cancel my sponsorship for now. This decision has been very difficult to make. There are 2 reasons for this. 1. I am very disappointed how Compassion operates. I realize it is a money issue so I know it cannot be helped. I am simply not going to wait around hoping and praying that my child and i will be able to be close. The time frame for her and I to build a healthy and close relationship is going to take a very lone time. I am going to always be frustrated about this and I am sure she would be as well. I just began my sponsorship and I have only received one letter from her and that being her introduction. It is best to cancel now before we start to know each other and realize it will take years for us to become close.

2. I just retired and my income will be really limited for the time being. I will be doing freelance photography in the future but that is not something i can depend on every month.

All this said, I will cancel for the time being.

I will call the compassion phone number and let them know. If there is anything I need to do outside of calling this number  (1-800-336-7676) please let me know. Thank you and God bless you!

Richard (Rick) Heath
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Emily

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Rick, I am sorry that you have had to make this difficult decision as I know how much you were looking forward to connecting with Geanella. Although we are sad to see you go, we certainly respect your decision and where the Lord is leading you and I have made Geanella available for another sponsor. I have stopped your automatic withdrawals effective today as well so that you do not have to make an extra call into our office. 

Again, we are truly grateful for your heart for children and desire to be a mentor and influence in their lives. I pray that the Lord would open doors for you to do this in a way that fits you best. Good luck with your photography and God bless you in your future endeavors!

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