Text alerts of our sponsored children?

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  • Updated 7 years ago
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Someone on OC posted about getting an email that Compassion is now giving out text alerts regarding information on our sponsored kids. My question is, is it just for financial sponsors, or correspondence sponsors as well? I really like this idea, and it would be really exciting to know if letters were on our way so that we wouldn't have to call all the time. :)
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Kimberly Warren

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Posted 7 years ago

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Shaina Moats

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Hey Kimmy! I'm checking on this for you.
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Kimberly Warren

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ok. Thank you. I just heard about it, and i wanted more information on it.
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hawkeye

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I'm curious about this too!
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Kimberly Warren

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Me too! Someone commented on OC about it, and I really wanted to know if it was true, and if it is, it would change allot of things.
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Michelle Wright, Champion

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While the email did mention getting a text when letters are on the way, the actual website I was directed to didn't have this as one of the options.

You can sign up for these four options:
Giving Opportunities* Receive opportunities to partner with Compassion through child sponsorship and other Compassion programs. Learn how your contributions could help children living in poverty.
Share Compassion* Join us in spreading the word about Compassion! Share Compassion with your sphere of influence through various involvement campaigns like Compassion Sunday, and learn more about our Advocates Network. Imagine how blessed you will feel if just one child is linked with a caring sponsor because of your encouragement.
Account Information* Stay on top of any account issues and learn about new account services, including direct payment options and rate adjustments. Receive reminders to update your information. Help us better steward your compassion.
Child Information* Receive information about your child and crisis updates when they become available, as well as occasional country updates on relevant cultural issues, current events and upcoming sponsor tours. Learn how your sponsorship ministry can have maximum impact.
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Kimberly Warren

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I contacted Compassion 2 days ago about this, and I was told that it was a brand new thing that they were only using selected people at first, and I was told that becuase I was interested they would note that I wanted to do it, when they tested it out. Which I have no clue when it is. Its been an option on my account for a while, but I guess they never implemented it.

While I would love all the other information, when we are getting letters, is far more interesting. :) And more exciting!
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KristenH, Champion

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I was one who got the email asking to try it out but have not received any texts yet :) Looking forward to when it is implemented!
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Shaina Moats

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The text messages will be implemented at different times. The first testing will begin at the end of June, contacting sponsors who have an inactive address on their account.
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Shaina Moats

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I just found out that the text message option will not be available to correspondence sponsors at this time. Sorry!
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Kimberly Warren

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I have a question. Not trying to sound harsh or anything, but why are certain things allowed for finanacial sponsors and not corresponding sponsors? Arnt both the same in a sense? I mean I know correspondence sponsors (like myself) dont give to Compassion finanacially, but I kinda wish that when I signed up to be a correspondence sponsor, I was informed about what things would be offered to me and which things are only offered to financial sponsors. Not that this changes my thoughts on have my kids, (I would have done it anyway) I just feel that its a big let down when I find out it isnt possible. :(
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Kimberly Warren

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having*
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Shaina Moats

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Kimmy, the differences in what is available in no reflects how we "feel" about correspondence vs. financial sponsors. The differences are due to system limitations. Correspondents were not originally built into our database and are only possible due to a work around in the system. Because of this, we aren't able to send everything to correspondence sponsors that we are to financial sponsors.
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Kimberly Warren

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oh I see. Ok, that makes sense. I know that you have told me in the past certain things wernt possible, and I just was really curious as to why it wasnt possible. it didnt make sense to someone like me who cant see the "behind" scenes. Again, I wasnt trying to be harsh, I was just really curious.
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Lizzie, Champion

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Why couldn't we get the notification of a letter on it's way by e-mail? (I don't have a cell phone.)
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Shaina Moats

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This option isn't available now, but I'm checking to see if it is something that may be available later.
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Emily

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I sent an email to Compassion asking the same thing!
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Leah Adam

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I received a text message saying "Going forward, compassion" opt out by typing STOP." I don't know what this means.
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Haley, Sponsor and Donor Relations, Operations

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Hey Leah!

Sorry about that. We changed our SMS service today and an auto alert went to everyone on our lists to tell them that they will receive alerts just from a different 'from' code. There is no actual account or child alert; it is just an FYI for the text service.

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