Thank you!

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  • Praise
  • Updated 3 years ago
I want to say thank you to one of the staff, his name is Grant I believe, with whom I've spoken twice this year when two of my children's centers went on suspension. Both times he was extremely helpful; answered all my questions, cleared up some things I hadn't understood, and helped adjust my accounts when they got messed up. Compassion's phone service is great overall, but his help was exceptional.....so, many thanks!
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Sharon

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Posted 3 years ago

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Teresa Dawn

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I agree!  I've never spoken to Grant in particular (that I remember, I don't remember who I spoke to now though), but I'm one of those types that hate talking on the phone, especially to businesses and companies etc.  But I never feel that way about Compassion, it's like talking to my friends.  They are all super helpful and friendly every time I call!  They don't seem like they are helping you because "you're a customer and they have to if they want to be paid," even though it's their job it feels like they genuinely love talking to you and honestly enjoy answering your questions.  I've NEVER had that experience with a company until Compassion.  I've been sponsoring/corresponding for 4 years and had plenty of calls with them, both the USA and even more the Canadian branch and it's the same every time!
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Sharon

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I agree with you there. I also don't ever feel like they are trying to get me off the phone as fast as possible, which is the distinct impression I'm left with when I call customer service lots of other places. They're always so relaxed. I really appreciate that.
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Emily

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Wow, Sharon and Teresa, your encouraging words were such a blessing to come in and read this morning! Thank you for your feedback! I know that Grant and the rest of our phone staff will be so blessed by you both today! I have passed this along so that it can be shared with him and the rest of our team. God bless you ladies :).