The app is still saying that I haven’t sent a letter in 147 days. Did my letter go through? | Compassion International Customer Community

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Hi! I sent a letter out on December 14th, through the app. The app is still saying that I haven’t sent a letter in 147 days. Did my letter go through?

Hannah Kurial

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confused

Posted 1 year ago

1 year ago

Shannon Massey, Employee

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Hi Hannah,
I am so sorry that the app is giving you problems! We are still working out a few bugs with this new app. I see your latest letter was written 12/14/17 but is still in translation. If it does not update after the letter has been translated, lets say by January 20th-ish, would you please let us know so that we can send feedback to our app developers on this? We would truly appreciate it! :)

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