The child I sponsor is not showing on my account. Can anyone help with this? Thanks!

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The withdrawals are being done correctly and I am receiving letters from my child however he does not show up on my account.
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Zachary Fuller

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Posted 1 year ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Zachary! I am so sorry for the confusion with Angel not showing up on your account :(. Regrettably, we have sad news to share with you. Angel is no longer enrolled in Compassion's program, which is why you don't see him on your account. His family has moved away to an area where Compassion does not have an available project for him to transfer to. Since he cannot attend program activities, he is no longer able to be registered in the program. I do know that your encouragement for this sweet boy gave him confidence and hope for his future as well! Moving forward, Compassion will be sending you an information packet on another boy, this time from Togo, for you to consider sponsoring now that Angel isn't able to benefit. The packet should arrive soon. If you choose to not sponsor this new boy, Maxwell, please do let us know within the next five weeks so that we can place him up for sponsorship again with someone else. If you would like to go ahead and sponsor Maxwell, we would love to continue partnering with you! Do let me know if you have any more questions. I know you were Angel's sponsor for almost a year, and it is always hard to see the relationship with your child end much earlier than expected.

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