The link to update my billing address is broken on your site none of my payments will go through

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  • Updated 4 months ago
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I have emailed and have not gotten a response. The link to update my billing address is broken on your site none of my payments will go through. Please fix this! I try to submit the update and get a message "we are experiencing technical difficulties" this has been going on for months. 
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megan williams

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Posted 4 months ago

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Sierra, Employee

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Megan, I'm so sorry to hear that you've been experiencing difficulties with our site and that you haven't gotten any response to your emails. That is so frustrating! I would be happy to assist you. Due to the private nature of your mailing address, would you kindly send us both your old mailing address as well as your new mailing address to our email address of socialmedia@compassion.com? If you could also share at what point in the site you're receiving that error message, that would be helpful. We hope to help you get this resolved very soon!

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