The wrong picture is attached to my child

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  • Problem
  • Updated 3 months ago
  • Solved
  • (Edited)
Archived and Closed

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The picture in the app is of a boy, but I sponsored a girl. Her ID is Dr014000410
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ashley smith

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  • confused

Posted 3 months ago

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Sierra, Employee

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Ashley, thanks so much for pointing this out for us! I have sent an inquiry to Yaya's center, requesting that the correct photo of her be uploaded. Once that's fixed, you'll hear back from us and we will send you her correct photo.
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ashley smith

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Hi Sierra, just following up this. Do u know when Yaya’s picture will be updated? Thank you!
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Sierra, Employee

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Hi Ashley! Thanks for following up! I just checked the inquiry I sent to Yaya's center, and it is still showing as "New", which means it hasn't been opened and addressed yet. I'm so sorry for this wait! Please check back in with us if you haven't gotten a new photo within the next 2 weeks.

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