There is a sponsors letter on my correspondents page, is she still mine, or did the sponsor resume her writings.

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Cheyenne

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Posted 1 year ago

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Sarah Heacock Schreffler

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Is it a new correspondent? Several times, I've had sponsor letters show up that were sent while they were still writing but did not get processed until after I was assigned.  It is still worth asking.
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Susan, Sponsor and Donor Relations, Social Media

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Cheyenne, don't worry, your correspondent is still assigned to you for letters. Her financial sponsor is allowed to write one birthday letter each year. If the financial sponsor continues to write, we will check with them on whether they still would like a correspondent assigned. Should they decide to resume the writings, we will notify you. That said, you should not be able to see letters from the financial sponsor so I have corrected this.
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Bre Boswell

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Hi, I just had the same issue for Ivan (UG011200925) on my account.  There is another letter and pictures(1mar18). It seems a company had sponsored and gave employees kids to write to. She talks of letters she has received from him. I have been writing for the past few months, and it's dishearting to see this. Can you please check? I have written him quite a few letters and don't want to get attached if this is the case. If they are taking over, please place me on the list for another kid from Uganda if i am not already.
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Madison

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Bre, yes you should receive a letter from him by June. If you do not, please let us know and we can send an inquiry over to the field office staff. 
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Bre Boswell

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Hi, so another letter from the employee showed up on my account. Can you please check with the company about what is going on? It is frustrating to me, but I am sure it is very confusing for Ivan as I have been writing since he was assigned and now both of us are writing.
(Edited)
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Leah, Employee

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Hello Bre, I am sorry for the confusion and the frustration. I have submitted a request to have the supporter for Ivan contacted to see if they are going to continue to correspond with him or if they would like you to continue to correspond with him. I appreciate that you are concerned about Ivan being confused. I agree that it will cause him confusion to receive letters from multiple people. Thank you for letting us know and for your patience while we work to resolve this issue. 
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Bre Boswell

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I assume since Ivan is no longer on my account that he has been removed and the sponsor is taking over? If so, please put me in the list for another kid from Uganda
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Shannon Massey, Employee

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Hi Bre, 
I am so sorry but we did find that there was some confusion with this company on which kiddos they wanted to write to. I am so sorry to let you know but they did choose Ivan as one of the children they would like to write to so that is why he is no longer on your account. I do apologize for all that confusion! 
I did go ahead and add you back to the wait list for a child from Uganda. :)
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Hilary Hopkins

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Is this a new policy- that the financial sponsors are now allowed to write to their children with correspondents once a year? I had not heard of that before now. Are kids now told that they have a financial sponsor and a correspondent sponsor? I think this could be very confusing for a child to suddenly get a letter from a different person than they had been hearing from. If a sponsor is already writing once a year then it seems that they don't really need a correspondent for their child.
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Sarah Heacock Schreffler

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I think they would prefer the children written to more than once a year. As a correspondent, we commit to a minimum of three letters. So someone who wants to send a birthday card every year is not really forming a relationship with the child.  IN addition, my own kids receive cards from various people in their lives (more than one) and seem to be able to understand they are different people. So while there may be a bit of confusion at first, I think the centers can help the kids understand.  IT also seems like a lot of sponsors send the first letter, then nothing thereafter.
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Hilary Hopkins

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I guess I was thinking more of the correspondents that I've had for several years that I've also visited (some more than once). I think a child in that case may find it confusing to suddenly get a letter from someone other than the person they met. Curious to hear from Compassion staff.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Hilary! This actually isn't a new policy. Financial sponsors can send one birthday card to their child a year, but we do contact them if we find that they have been writing to their child more often than that. When we contact them, we make sure we refresh them on the guidelines to having a correspondent write their child and do allow them to take the writing relationship back over if they decide that they would actually like to do so instead of having a correspondent. We leave the decisions of informing children who have both a financial and correspondent sponsor up to the project staff. Depending on the child's age, that can be confusing for them to understand and the project staff are great at making that explanation if necessary.

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