There is an X on a letter from my child in the compassion app. What does this mean?

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Undelivered letter
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Sara & Renee Wells

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  • frustrated and sad

Posted 7 months ago

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Sarah, Official Rep

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Hello Sara and Renee! I am so sorry for the confusion regarding this letter. In most cases, an "X" on a letter simply indicates that the letter is still going through the translation process. This is the exact scenario that Olivia's sweet letter is in right now as well, and you should receive that letter as soon as it has finished processing :). I hope you receive it very soon!

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