There’s a letter in my inbox with an X on it and I can’t open it

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There is a letter in my inbox dated February 2019 with an X on it. I can’t open it. I was able to open up a letter dated March 2019. What shall I do ?
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Serena Samsel

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Posted 5 months ago

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Sarah Heacock Schreffler

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It is possible the letter was cancelled and replaced with the one marked March. Hopefully the ladies here can let you know what is going on.

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Shannon Massey, Employee

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Hey Serena, 
So it turns out this letter was actually cancelled. But no need to worry, anytime a letter is cancelled, the child will rewrite that letter fixing whatever the issue is and then it will be placed on your account for you. :) 
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Julie kamalakis

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Why would letters be cancelled ? I have several letters with X’s on them
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Sierra, Employee

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Hi Julie! There are several reasons why a letter would be cancelled. However, in your case, the letters with Xs on them are simply in translation. You will be able to view them without any problems once they are done being translated. :)

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