Archived and Closed
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The first time it was attempted to bill and failed, I wish someone would've called or at least sent me a message to change the card info! That's why you have the phone numbers and emails on the accounts, yes?
I feel terrible my child missed two of my payments, and thought it was odd that no $$ came out of my account.
However, I had also figured there was just a delay in my auto-deductions because of a lapse in the changeover from my previous child, who literally just left the CI system two months ago, and this new one that I chose to pick up two months ago. So having not had any communication with any of your staff to tell me that there was an issue with my account, I allotted that money to the more expensive bills I needed to pay.
I *just* got the paper bill... Snail mail is not reliable. Please call/email next time (heaven forbid, there is another issue)? I made two payments, which should resolve the outstanding balance. Please don't let this happen again? I could afford it this time, but am not always in the position to afford the larger chunks of $$ coming out all at once. I always want to help children in need, but have many other bills/expenses to consider on a very tight budget. If I know of issues ahead of time, I can plan accordingly and keep sponsoring. Thank you kindly.