Translated incorrectly

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

Hello, I received a letter from my sponsored child and the letter didn't feel right. The text didn't seem appropriate from my sponsored child, so I began taking the original letter and trying to translate it myself. I haven't been able to complete the whole thing, but I did not receive the accurate translation from this letter. This is not the first time I've suspected this has happened, but this was the first time I validated it. Please send me the accurate translation of my latest letter from my Sponsored child Edison.
Photo of Jenn Tait

Jenn Tait

  • 0 Posts
  • 0 Reply Likes
  • Frustrated

Posted 2 years ago

  • 1
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Jenn, I am deeply sorry to hear that the translation for Edison's letter is not accurate :(. I looked up his letter from April 17th, and I agree that this translation is not correct. This may have happened on accident if a translator was taking care of more than one letter at a time. It's possible that they mistakenly wrote the incorrect translation on Edison's letter :(. Thank you so much for bringing this to our attention, so we may have the opportunity to help you and have this fixed! I have sent an inquiry to our field office in Ecuador, and our field staff will have his letter re-translated correctly for you. Please know that this may take 6-8 week to receive a response, and we will be in contact with you as soon as we hear back from them. I'm so sorry for this mistake as I understand how precious your sweet boy's letters must be. Thank you so much for investing in your sweet boy's life through your loving letters and support! 

This conversation is no longer open for comments or replies.