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Explain how letter is translated. Received our first letter today. Two boys from kenya two completely different areas. Both letters arrived to us same day. Their letters are on the form that tells us about them and their family. Both letters have the same translator and same writing. Do the letters the kids write get thrown away and redone by translator? Please explain process.
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Hazel Purvis Williams

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Posted 6 years ago

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is it a blank page or colorful stationary? stationary is from kids. the kids letters don't get thrown away. if your kids are young other people will write for them. that's all I can say I sorry I am not much help.
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Hazel, I can see how this may have caused some confusion for you and I certainly apologize for this! I would love to explain our translation process and hope to clarify this for you. I want to assure you that we value your letter relationship with your child and their letters are not thrown away. We want both you and your child to have the original letter. When your letters to your sponsored child reach our Colorado Springs office either by mail or through our online letter tool, your letters are processed, checked to be sure any attachments are within size limitations, and sorted by country. 

Letters are mailed once a week to each country office. After the letters go through customs, the country office receives and distributes them to translators. The translators will write the translation in a blank portion of the letter. Once the letters have been translated, they are sorted by child development center and placed in each center’s bin.

How far the child development center staff members are located from the country office will determine how often they are able to pick up the letters – anywhere from weekly to once a month. The next time each center meets they will distribute the letters to the children. Your child’s letter takes a similar process back to reach you which is why you may have received your letters from Odembo and Ian in the same time frame.  Both Odembo and Ian's letters may have been translated by the same translator that day. 

I hope this clarifies your concerns about their letters! Your encouragement and love means the world to them and please know we are grateful to you for the investment your making in their lives! Let me know if you have any other questions. :)
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Emily, is there an indication anywhere of which centers pick up letters weekly and which take mroe time in between? For example, it's my understanding that both of my girls centers in Togo are relatively close to the office (comparitively, at least). I realize this info may not be readily available, but if some of the kids have letters delivered mroe frequently, I'd like to be able to write more often without having them all stack up into overwelming deliveries.
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Lindsay, regrettably we don't have a way to indicate which projects pick letters up weekly and ones that may take an additional week or two as it can vary depending on when that staff member has time to go to the country office. Compassion not only has a large number of projects in each country but staff members also have other tasks they take care of throughout the week and so they go as often as possible depending on what their schedules look like. I am sorry that we don't have a more specific schedule for when they distribute these letters each month but I want to encourage you that you are welcome to write as often as you would like! :)

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