Tried cancelling 3 months ago, but is still charged :(

  • 1
  • Problem
  • Updated 2 months ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

hello, i've emailed to stop my sponsorship 3 months ago (6th of June) and was answered, but i was still charged.. can somebody please help? thankyou
Photo of Wivia Lim

Wivia Lim

  • 1 Post
  • 0 Reply Likes

Posted 2 months ago

  • 1
Photo of Shannon Massey

Shannon Massey, Employee

  • 1732 Posts
  • 300 Reply Likes
Hello Wivia, 

I am so sorry that you attempted to cancel a few months ago and that we are still charging you. Please know that we would be happy to help you get this all fixed. 
However, I was not able to locate your account using your email address. Please reply back with your sponsor number or your child's number so that we may locate your account. Thank you so much!

We look forward to hearing from you!
(Edited)

This conversation is no longer open for comments or replies.