Tried cancelling 3 months ago, but is still charged :(

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hello, i've emailed to stop my sponsorship 3 months ago (6th of June) and was answered, but i was still charged.. can somebody please help? thankyou
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Wivia Lim

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Posted 11 months ago

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Shannon Massey, Employee

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Hello Wivia, 

I am so sorry that you attempted to cancel a few months ago and that we are still charging you. Please know that we would be happy to help you get this all fixed. 
However, I was not able to locate your account using your email address. Please reply back with your sponsor number or your child's number so that we may locate your account. Thank you so much!

We look forward to hearing from you!
(Edited)

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