Trouble logging into the compassion app

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  • Updated 6 months ago
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Good morning, I tried logging into the app & it will not let me log into it. It used to work fine, but I recently got an email saying they made new updates & now it won't let me in. I get into the website just fine.

Thanks for your help!
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Sarah S

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Posted 6 months ago

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Sierra, Employee

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Hi, Sarah! I'm so sorry you're having trouble logging into the app! Are you receiving an error message when you log in? If so, what's the message? We just need to know, so we know exactly how to address the issue. :)

If you're on an Android phone, we did just update that app, so undownloading and then redownloading the app may help!
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Sarah S

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Hello Sierra, I am using an android phone & it wasn't recognizing my login info. I tried it again today though & it worked!! :) YAY!! So all is good. Thanks!
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Sierra, Employee

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That's awesome news!!! Please let us know if you need anything else!

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