Trouble emailing child

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  • Problem
  • Updated 8 years ago
  • Solved
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I've tried numerous to email my child yesterday & today. I've not used this feature before, I'm logged in & clicking on link w/her name.I keep getting msg: You cannot write a letter at this time. We are either experiencing technical difficulties or you are currently not sponsoring any children. If you are sponsoring children please reload the page or try writing again later.
HELP
Donna
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dnaquin

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  • frustrated

Posted 8 years ago

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Shaina Moats

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Hi Donna,
I'm sorry you're frustrated. So you click on "Write my Child" and then you click on "write ?" Then you get the error page? It may be an issue with our website, maybe try again in an hour or so. It could also be an issue with your browser. Which one are you using? Internet Explorer seems to work best.
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dnaquin

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Originally I used Mozilla, but switched to IE as you suggested. Still got same msg. This has occuedZrred over the period of 2 days.
Signed out & back in to account several times. Restarted computer. Did registry cleaner, cache cleaner...still no luck.
God bless & have a great day! Donna
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Shaina Moats

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I'm sorry you're having this issue! It sounds like it may be isolated to you as I haven't heard of other reports. Please take a moment to report your issue to the webmaster here: http://www.forms-compassion.com/sitep...

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