Trying to Cancel a Payment Method

  • 2
  • Question
  • Updated 3 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: emailed

I must say, I'm super annoyed that there is no easy way to get rid of the credit card I saved. I want to remove all payment methods since our child is no longer in the program. I suspect this is intentional in order to force a phone conversation to ask us to sponsor another child. This should not be a difficult task, and it's disappointing that this is the way Compassion is handling this.
Photo of Todd Mullins

Todd Mullins

  • 0 Posts
  • 0 Reply Likes
  • really disappointed and unhappy

Posted 4 months ago

  • 2
Photo of Sierra

Sierra, Employee

  • 1341 Posts
  • 167 Reply Likes
Hi, Todd! I'm really sorry to hear that you're not able to accomplish what you want to accomplish online. I would be happy to help you over this forum; however, I could not find an account associated with the email address you provided. Would you kindly provide us with your sponsor number, so I can ensure that all of your cards on file are deactivated and that we remove any pending sponsorships from your account?
Photo of Sierra

Sierra, Employee

  • 1341 Posts
  • 167 Reply Likes
Hello, Todd! I wanted to follow up with you on this matter. Did you still need assistance removing your payment methods?
Photo of Llyjil Ramos

Llyjil Ramos

  • 1 Post
  • 0 Reply Likes
Hi! I do need an assistance for canceling my sponsorship. 
Photo of Christina

Christina, Employee

  • 1383 Posts
  • 302 Reply Likes
Llyjil, I'm so sorry to hear that you need to end your sponsorship of Sana. I am sending you an email now with some additional information on how to cancel. I look forward to your reply to my email. Have a blessed day! 

This conversation is no longer open for comments or replies.