Trying to stay current

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I recently made changes to the way I make payments for my sponsored child. Upon checking my bank account, I notice that you have not made a deduction for September. I was expecting you to make the deduction as soon as I made the changes, but apparently you did not. Would you please make a deduction from my bank account, but if this is not possible, please tell me how I can bring this account up to date.
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Frank Allen

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Posted 5 years ago

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Emily

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Hello Frank! Thank you so much for your continued support of Jhoseph! When you made these changes on the website, I see that we did make a deduction on October 6th that covered September's support but a contribution was not withdrawn for October's support. I apologize for any confusion or inconvenience this may have caused you. Because we are drawing directly from your checking account now we must read a script to you before we are able to withdrawal support. Because I am unable to process a one time donation for you without speaking to you directly, you may call our office at (800) 336-7676 and we would be happy to assist you in making this donation over the phone. You may also log in to your My Account on www.compassion.com and select 'Make a Payment' on the left side of the page.  
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Emily

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Hi Frank! I just wanted to follow up with you in regards to your account. I just checked up on it today and your support is current through the end of October :). It looks like you made a donation today and it just processed through our system. Thank you so much again for your generosity for this boy and please let me know if there is any other way we can help! 
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Lindsay

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Hi, Emily! I'm just going to latch onto this thread because I'm, having a similar issue and want to make sure everything is squared away with my account. The card I had on my account file was compromised in that stupid Home Depot breach so when I got my replacement card, I went online to update my payment info. I quickly gave up after changing two children over to the new card because I wasn't mentally prepared to have to go through each childs account, one by one. I was kind of thinking I could just change the card once. I digress... Anyway, I called and somebody got everything set up for me. However, money isn't coming out for one of my kids (Angel). I called again either this week or week before and the guy said that everything was set up corretcly for the auto-payment and he didn't know why it wasn't working. I had him make a payment manually for Angel witht he card on file and all was well...until I looked on my account and saw that instead of Angel getting paid, andother one of my kids got paid through November. I made yet another payment for Angel today, which isn't registering on mya ccount, nor si the payment I made when I picked up my dropped correspondent child yesterday. I figure Angel's payment probably just hasn't had time to process yet, but I want to make sure my account doesn't go into arrears. Would you or Susan be able to let me know if everything is current?
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Susan

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Hi Lindsay! I'm so sorry for our error and the confusion it caused! It looks like when you called the representative misskeyed the child number on the donation. Carol (HO2200646) and Angel's (HO2200649) child numbers are just one number off so it went to Carol instead of Angel. I just corrected this for you making all of your children's support paid through the end of October. 

I also noticed that all of your kids are on the same card but just different debit dates. Would you like me to setup Mukundiyukuri on a particular date? 
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Lindsay

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Oy. Decisions, decisions...I guess the 15th? I think I only have 2 coming out on that day so far.
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Susan

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Lindsay, yes, you only have two coming out on the 15th so far. However, it looks like you just went online and set it up for the 20th so I guess we're good to go. :) 
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#1 Carolina Panther Fan

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How do I change or even create my form of payment deduction each month on "my account page" I see Nowhere where this is clear?
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Emily

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Hi Carolina Panther Mom! Welcome to the Compassion family and thank you for choosing to sponsor Rodrigo :). I apologize for any confusion our website has caused you and that you are experiencing difficulties making a donation online. I am happy to help you navigate our website! I have sent you an email with information that will help you create an account and update your payment options. Please let me know if I can assist you further! 
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#1 Carolina Panther Fan

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thank you so much for the quick response. I finally figured it out and got my payment taken care of for our little guy. thank you

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