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I was wondering if you could let me know if the letter from 1/30/17 might arrive soon?
I just updated my preferences to receive letters by email. I still have the Original option checked, because I'd like to receive the original too if possible.
This actually brings up a few additional questions I have about this new process:
-- For people who have the Original option selected, will they still be able to see letters online? Because I check Compassion website fairly often to see if any letters have been made available, not wanting to miss any.
-- Since I haven't been receiving any letters, does that mean that Gatesi isn't receiving the letters I send to her?
-- Are the physical letters with bookmarks, popup cards, etc. that sponsors send in to the compassion address in Colorado being processed/sent any faster than the electronic versions?
I am feeling so frustrated with all of this. Compassion does great work, but I honestly don't understand how a professional organization could allow something like this to happen. Could you imagine if, as an example, FedEx had their system(s) go down for this amount of time? I would've quit Compassion at the beginning of the year if I didn't love Gatesi so much. Because not only does the extreme delay in letter transmission rob sponsors and children of their shared connection, it raises questions about how all aspects of Compassion are being managed. Because if a software/system upgrade is this poorly implemented/managed I wonder if everything is managed this way. As a sponsor, I do not feel there has been enough explanation and/or transparency relative to what is actually happening (other than there were some glitches with the upgrade) and when it might be resolved.
Another hugely disappointing aspect of this is the severe restrictions Compassion has put in place on physical items sponsors can send their children. I understand that it helps save on shipping, but so far this year I have received (at minimum) 3 physical letters from Compassion asking me to sponsor additional children. In my opinion, the money spent on postage for these letters is terribly wasteful. Additionally, the restrictions on items sponsors are allowed to send their children was made, we were told, because the system was being upgraded and letter transmission time would be drastically reduced. Unfortunately, this has not been the case. Reading through other posts here, it seems many sponsors are unhappy with the new restrictions. Maybe Compassion could have different tiers of sponsorship? Where some tiers cost more, and those sponsors could send their children items that we were able to send in the past.
I apologize for the rant and don't mean/want to offend, and I feel sure that compassion is doing everything it can as quickly as possible, but I think it's important for compassion to understand the effect this situation is having on sponsors.
Thank you for your time