Two Months for Translating??

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  • Updated 2 years ago
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Photo of jenna


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Posted 2 years ago

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Photo of Susan


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Jenna, I sincerely apologize for the delay in this letter. While we do more than just translation when a letter is in the "translation" status, including processing and quality assurance, it looks like this letter has an error in our system that our technical team has been working hard to fix as soon as possible. The error has added to the processing time and for that we are very sorry. As I mentioned, we are working hard to resolve this as soon as possible, but your first letter should arrive no later than four months from when you started the sponsorship. If for some reason you do not receive a letter by August 21, please let us know and we will make sure you do. Thank you so much for your patience with us as we correct this!

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