Unable to locate my record using my sponsor number & email address.

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
I am unable to log into my account. When I try to retrieve my user name/password and enter my info so the system can send me an email, it says that it's unable to locate my record using the provided information.  I do not remember my username or password.  I thought maybe I hadn't actually created an account, but it says an account has been created for my sponsor number.
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Winter

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  • frustrated

Posted 2 months ago

  • 1
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Sierra, Employee

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Hi Winter! Thank you for reaching out to us. I'm so sorry for the frustration that's been caused by you not being able to access your account. :( Sadly, I couldn't find an account associated with the email address you provided here. Would you please provide us with your sponsor number so I can see what the issue may be?
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Winter

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Hi!  Thank you!  My sponsor number is 09078410.
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Sierra, Employee

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Thank you so much for that information. :) It looks like the email address we had on file was incorrect, so I have corrected that issue, and I am sending you an email now with information on how to log in and access your account!
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Winter

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Thank you so much for your help!!!  :)