Unable to read letter

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  • Updated 2 years ago
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I have a letter from my child on my app with an “x.” Unable to read it
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Posted 2 years ago

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Photo of Sarah

Sarah, Official Rep

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Hi Amy! The letter from Kingdao was actually cancelled and sent back to the project to have whoever helped write the letter for her fix an issue there was with it. The comments on why it was cancelled are in Thai and aren't translating perfectly for me, but it looks like they may have just forgotten to sign the name of the person who wrote the letter with her. Since she is 4 years old, she most likely isn't writing her own letters. The person who would be helping her write is supposed to sign their name on the letter so that we know who helped. Once the problem is fixed, they will re-process the letter and place it on your account so you can read it :).

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