Unable to Read Letters

  • 4
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

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Lately I feel like the only time I contact Compassion is to complain...and it's almost always the same issue...Letters. I sponsor 5 children. I have quite a few letters from them this year that I have never been able to read because they don't show up online. Some are dated as far back as February/March but still say "in progress" or "in transit". I write quite often and would like to respond to children's letters before the year ends. Otherwise it seems like I am ignoring everything that they have written.

I have 2 letters from Eugenia that have been in process since July that I cannot read. Meanwhile a letter that was written in August shows up. There are 2 letters from Naa in transit since 4/24/2017 and 7/06/2017 that I am unable to view. I have 3 letters from Isabella in progress from May and June. Finally there are 4 letters from Joana in transit from March, April, June and August.

I have called, emailed, reported web site problems...nothing ever changes. I just get the same excuses or "we are working on it." It's beyond frustrating. Could someone just please email me all the letters? My sponsor number is 02433882.
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Ashley

  • 16 Posts
  • 2 Reply Likes
  • frustrated

Posted 1 year ago

  • 4
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Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Ashley,

I sincerely apologize for the incredible headache and frustration we have caused in regards to our letter processing system. You shouldn't have to contact us multiple times to get something done but it sounds like that has been the case and for that I am so sorry. :( 

As you requested, I have corrected the errors on your account so that all of your letters will now be visible on your My Account. Also, as of right now, all of your letters to your children have been delivered. I am emailing you copies of all of your letters so that you can see them right away. Again, I am so sorry for the inconvenience and that it has taken so long to get to this point. We greatly appreciate all of the support and love that you are so generously providing for children in poverty. Please let me know if I may be of any further assistance with your sponsorships.
(Edited)

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