Unable to Read Letters

Lately I feel like the only time I contact Compassion is to complain...and it's almost always the same issue...Letters. I sponsor 5 children. I have quite a few letters from them this year that I have never been able to read because they don't show up online. Some are dated as far back as February/March but still say "in progress" or "in transit". I write quite often and would like to respond to children's letters before the year ends. Otherwise it seems like I am ignoring everything that they have written.

I have 2 letters from Eugenia that have been in process since July that I cannot read. Meanwhile a letter that was written in August shows up. There are 2 letters from Naa in transit since 4/24/2017 and 7/06/2017 that I am unable to view. I have 3 letters from Isabella in progress from May and June. Finally there are 4 letters from Joana in transit from March, April, June and August.

I have called, emailed, reported web site problems...nothing ever changes. I just get the same excuses or "we are working on it." It's beyond frustrating. Could someone just please email me all the letters? My sponsor number is 02433882.