Unable to view letter in app

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Hello! I had read in other questions that letters with an “X” in the app were still in translation, so I wanted to make sure I was patient with the process. However, I recently got a new letter from my child, while the older letter still has an “X” on it. Is there some sort of error with that particular older letter? I will send a screenshot of how it appears in my app.
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Cari

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Posted 3 months ago

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Shannon Massey, Employee

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Hi Cari, 
Thank you so much for checking on this letter with us! This letter from Gisele was actually cancelled because it was supposed to be a thank you letter for the gift that you gave. Regrettably, it looks like your kiddo forgot to mention the gift so our staff cancelled this letter and will have Gisele rewrite this letter. No need to worry though, you will still receive that letter, just rewritten with a thank you included. :) 
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Cari

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Oh, okay! Well, thanks for looking into it for me. :)

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