Unable to view our child’s letters since the app updated

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  • Updated 11 months ago
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Since the app updated, all but one of the letters from our sponsor child have an error X and cannot be viewed. They are also all out of order and I cannot tell if there are new letters that I haven’t seen or if any are missing. I was able to view the letters once since the app update and they seemed to be in order. But now it is a mess and we can’t read any of his letters.
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Amanda S Witmer

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  • frustrated

Posted 11 months ago

  • 2
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Leah, Employee

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Hello Amanda, I am sorry that you are experiencing difficulties with our new mobile app. I have submitted a request for our tech team to look in to this matter further. I appreciate your understanding and prayers while we work out the bugs. 

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