Unauthorized charges and inability to manage my payment options online

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  • Updated 5 months ago
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I am not currently sponsoring a child yet am being charged $7 per month continuity charges?????? There seems to be no way to opt out of commitments on line (only add) or even delete my bank information. I am making a monthly payment I never agreed to and am scheduled to automatically give a Christmas gift to a child I don't sponsor. Not happy with your processes. I think there is an integrity issue here.
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Doug Zimmerman

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Posted 5 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Doug, I am so sorry for the confusion with your account. When you called in November to cancel the sponsorship of a new child after Karol in Honduras had left the program, we should have also canceled the $7 commitment you been donating towards, Partners of Compassion. Sadly, this was not done and is the reason you have continued to have $7 pulled from your account monthly. I did take care of canceling this $7 commitment and the Christmas gift commitment for you this morning. Please let me know if I can help with anything else!

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