Unreadable posts

  • 1
  • Problem
  • Updated 4 months ago
  • Solved
I cannot read letters again on my app. It says there are posts but again they have an X by them? I realize that it may be too soon for he March 1st ones but I have one from January that I still can’t read? Is this a mistake? I never received a letter in the mail so it makes me wonder? Thanks for your help!

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Robbie Kolder

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Posted 4 months ago

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Sarah, Sponsor and Donor Relations, Social Media

  • 5100 Posts
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Hello Robbie! I do see two letters in your account that are still in translation from this weekend. Yay! The January letter was actually cancelled because the name of the person who helped your child write the letter was not included. They would have sent this letter back to be corrected, having the helper's name added to the letter, before sending it back to you. One of the March letters may actually be that letter. Regrettably, that letter line from January will always show up as unreadable because the letter is put into the system under a new letter number when it gets scanned again after being fixed. I'm sorry for the confusion!