Untranslated and Mis-translated letters

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  • Updated 5 months ago
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Hello,

I was very excited to receive my first letters from my sponsored children, but one of them appears to be mis-translated on the first page and the translation on the second page is completely missing.  In the other letter, the translation is completely incorrect - it is addressed to a different sponsor and the content does not appear to correlate with what is written.  

This was extremely disappointing.  Thank you in advance for your help with this.

Laura
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Laura Hinkle

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Posted 5 months ago

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Photo of Shannon Massey

Shannon Massey, Employee

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Hi Laura, 
I am so sorry for your disappointment on these two letters! Regrettably, we had a little complication with our translating software and it released some child letters before they were ready and even some of them were switched with other letters. Please know our team is aware of the issue and working to fix these for our supporters. I am so sorry for the delay! Thank you so much for your patience and understanding! 

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