Untranslated portion of letter

  • 1
  • Problem
  • Updated 10 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case closed

Hi. I just recently submitted a problem with one of my letters being only partially translated. I got a response back from Leah saying that she emailed me my letter and that the translation was there. I opened the attachment and it is exactly what I see on the app. Page 5 of my January 9, 2018 letter has no translation. Leah closed and archived my previous question so I am not able to respond to that link anymore, hence the reason I am sending this request again. I have uploaded the last 3 pages of my letter (which is exactly what was sent to me via email). For privacy purposes, I am not including the actual letter my child wrote me so I’ve cropped the picture only to show the page number. Page 5 is his hand written letter to me. The page before as well as the page after are blank - no translation. Please help. Thank you!
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Michelle Johnson

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  • frustrated

Posted 10 months ago

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Susan, Sponsor and Donor Relations, Social Media

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Michelle, I sincerely apologize that this conversation was prematurely archived and that we re-sent the same incomplete letter translation. This was our error and we are very sorry. Please rest assured that I have made sure your letter will be translated and we will get the translation to you as soon as possible. Thank you for your grace and patience. 
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Michelle Johnson

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Thank you Susan! I really appreciate your help with this! Have a wonderful day :)

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