Update Compassion Sunday communications

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  • Updated 4 years ago
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I would like to make some suggestions regarding Compassion Sunday communications:

1. It would be great if you could include a postcard or something with your first mailing to allow sponsors to indicate that their church will be involved in Compassion Sunday. There should be some way for multiple sponsors who attend one church to avoid receiving all the extra mailings. This will be the fourth time I facilitate our church's participation in Compassion Sunday, so we have quite a few sponsors in the church by now. I registered our church for this year right away, but all the rest of the sponsors in the church continue to receive mailings. This waste of resources has raised some suspicions about Compassion's financial integrity. I would love to see a way to avoid both the waste of resources and the suspicion. :)

2. It would also be great if you can update your system to make all of the Compassion Sunday communications more simple and consistent. I received a few mailings asking me to register after I had registered, but that could just be due to a time lag in processing. But my online account also continues to have a message on it suggesting that I consider registering my church for Compassion Sunday. Isn't there a way to link the sponsor's account with the fact that the sponsor has already registered? Also, I received an email last week saying that my Compassion Sunday child packets had been shipped and to expect them in the next couple of days. Today I received an email informing me that the Compassion Sunday child packets will be sent about 10 days before the event (almost two week from now). I will wait patiently for the packets until whenever they arrive, but it would be great if you could find a way to streamline and connect all these communications so they don't contradict each other and are accurate. :)

Thanks for considering these ideas!
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tbmgvd

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Posted 4 years ago

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Emily

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Hi Tbmgvd! 


Thanks for your suggestions and I really like the idea of having an option that you can check on a postcard or other type of mailing which notifies us that you’re already involved in Compassion Sunday. I understand it can be tedious for multiple sponsor's at a church to receive mailings regarding Compassion Sunday. Especially if one person is normally designated for this event and you do it often. Regrettably, Compassion does not have record of where all of our sponsor's go to church at this time or a place to store this type of information. It may be something we are able to organize in the future as we update our processes over the next couple of years, however! Also some sponsors still wish to receive this information and we don't know the depth of involvement of each member of your church or if/when individuals leave or begin attending. These are a couple obstacles that make it difficult to only send one person Compassion Sunday mailings in our effort to not exclude sponsors that wish to be involved. We also do our best to send you confirmations and details about your event in a timely manner however, I'm so sorry for the frustration in receiving contradicting information and if you feel bombarded with more mailings asking you to register. I am saddened that this has caused concern of our integrity in your church as this is certainly not our intention.

I have passed these ideas along to our marketing department for consideration. We want our communications with you to be clear, concise, and information our sponsors are wanting. Our desire is to be good stewards of our resources and we're always looking for better and more efficient ways to do so. So thank you so much for making us aware of these concerns and helping us to improve our program and how we communicate information about Compassion Sunday! 

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tbmgvd

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Thanks, Emily! Yes, it would be complicated to simplify things--the postcard idea was the best I could come up with.  :-)  Thanks for passing on my thoughts, and maybe somebody will come up with something brilliant!

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