USA based phone number

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Why do you not post the phone number for the office in Colorado Springs, Colorado, USA?  It is no where on your site.  I called the toll free number and always get the rep in the Philippines, who could answer only part of my questions. What gives?  Why can't we reach the Colorado office????
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Anita Justice Wages

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Posted 11 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Anita, we do give the phone number out to sponsors who request the phone number personally, but the phone number listed connects to all of our representatives, no matter where they are working from. A US based representative may not always be able to answer as they could be on another interaction already, causing more frustration to the sponsor if they cannot get through immediately. The Philippine representatives are able to answer the same questions that our US based representatives are, but we do understand when sponsors would rather speak to someone in the US and do honor the request to transfer over when possible. I am so sorry that you didn't receive all the answers you were requesting from the representative you spoke with, but I do see that your concerns have been taken care of now. Please do let us know if we can help with anything else.

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