When writing a letter online, my session timed out without notifying me.

  • 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
  • (Edited)
Archived and Closed

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So, I spent all this time writing a letter only to find out that it was lost (even though the whole time I was being informed that it was "saved"). Please notify the user that the session has ended so people don't lose their letters and their time like I just did.
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CADSharp

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Posted 8 years ago

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Haley, Sponsor and Donor Relations, Operations

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I am so sorry that your session was timed out and your letter was lost! We learned, just today, of some issues that we are having with the online letter writting tool. Our web team is working hard to resolve those issues. I will report your time-out and letter loss to make sure they know this may be a larger issue as well. Thank you for taking the time to let us know!
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tbmgvd

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Thank you for acknowledging this problem, Haley. I was just about to post about the same thing--it happened to me last night. While I was writing the letter, it kept saying "saved," but when I tried to continue to the photo upload the session had timed out and all but my first sentence was gone. I have also had trouble getting photos to upload before it times out.

I really like how easy the online letter-writing tool makes writing letters, though! I'm looking forward to the issues being resolved. In the meantime, I'll just make sure my letter is copied into another application before I go on, just in case.
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Shaina Moats

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Thanks for letting us know! We've reported this to the web team and hope to have it fixed soon.

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