Very Confused

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I made my initial sponsor payment and set up automatic payments for future payment at the Compassion Experience I attended.  The payments are not appearing and it looks like I haven't made any. What do I do?  I also sent a letter and I receiving letters from Compassion as if I hadn't sent anything. I'm really confused right now.
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Catalina

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Posted 2 years ago

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Sarah Heacock Schreffler

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When was the Compassion Experience? It takes time for the information to go through the mail and get to Colorado, then to be processed here.  And letters sent through the mail also take time.  I sponsored at a Compassion Experience OCt 29. The account was set up Nov 11 (but I had already sent a letter in the mail before that.).  The physical letter did not arrive and get scanned until well into December!
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Sarah, Sponsor and Donor Relations, Social Media

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Catalina, I'm not able to find an account using your email address. Do you already have an account? Can you tell me what the child's ID is? Like Sarah mentioned, it can take several weeks for us to set up new sponsorships that are done through events like the Compassion Experience. If you signed up recently, I would encourage you to hang on for a little longer as we are probably waiting to receive your sponsorship packet from the event in order to process it if we haven't set it up yet. 

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