Wanting to combine 2 accounts and app issues

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  • Updated 5 months ago
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Hello, my name is Beth and we just decided to sponsor a second child. Only issue is that they are on difficult compassion accounts because we used different emails. Could someone help us put them on the same account? I already have the 2 accounts going to the same email. Mine is 08768520 and my husband’s is 06724337.
And we can’t get onto the app at all, I’m able to get into both accounts online in a browser but not on the app. Any ideas?
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e.r.mainville

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Posted 5 months ago

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Leah, Employee

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Hello Beth! I have submitted a request to have your accounts merged together. Once the request has been completed, both of your sponsored children will be on account 06724337. I appreciate your understanding and patience while we work to process this request.  
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e.r.mainville

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Thank you for your time with this!!! Want to make sure both the kiddos get attention and not lost in an email inbox. :)

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