We hadn't received communication with our sponsored child in a long time

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  • Updated 3 years ago
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We hadn't received communication with our sponsored child in a long time so I called today and they said we had a message on the online system. I tried to open it and it said it could be opened. Does compassion not mail out the corresponding letters anymore? I'd love to communicate with our sponsored child more but it's a lot more difficult then anticipated. I understand time for translating but it's kind of frustrating for months and months in between. Any suggestions? If I can't open the letter I won't know what she's said or how to respond. I'm also still waiting for a picture and info from the Christmas money we sent her.. Please help.
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Posted 3 years ago

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Photo of Amy


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Good afternoon! I am sorry you are not able to open her letter. I just sent you an email with the letter and picture attached. You will be receiving the digital copy of the letter and picture by mail, as well. I am going to repost the information that I sent to you in the email, as well, just it case it is helpful for other sponsors.

The issue you are having with being unable to open your child's letter on you web account is a known issue that some sponsors have been experiencing. We are working diligently to correct this problem. If you would receive another letter from your child on your web account, but you are unable to open it, please let us know, and we would be happy to send a copy by email.

I understand your frustration with the time it takes to receive letters. We just recently updated our letter processing system, in order to reduce the time it takes to process and deliver the letters from our sponsors and children. Once the new system is completely implemented, letters should only take weeks, instead of months, to be received each way. This will definitely help with communication between you and your child and should help you to build a better relationship with her. Your child will respond to the letters that you send to her, so it is helpful to write often, as much as once a month, if you are able. This will help to build more consistent and regular correspondence between you and her. In the beginning, you might not be responding to a letter she wrote, but I would encourage you to write her and let her know that you are thinking about her and praying for her. You can include a favorite bible verse or bible story in the letter, also. The letters don’t need to be long; children just enjoy hearing from you. We appreciate your willingness and desire to write your child often and encourage her in this way!

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