We have not heard from our sponsored child. Would you please look into this for me?

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melmixatmad@aol.com

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Melmixatmad, I am so sorry that you haven't heard from Gifty at all yet since you began sponsoring her in May :(. I am sending an inquiry to our country office in Ghana to have them check on her and see why she hasn't written to you yet. It typically takes between six and eight weeks to receive a response from the country office, but you will see a new letter from Gifty in your account as soon as the inquiry has been resolved.
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William Blair

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Hi Sarah. Can you also check on letters for me. How's the new system working now?
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Sarah, Sponsor and Donor Relations, Social Media

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Hi William! Do you have specific children that you are looking for letters from? The system is actually working quite well! We have some errors with the website that need to be fixed, but it has been very successful overall :).
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William Blair

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Hi Sarah. I know about the errors being worked on. I was told once I have letters coming from Yamileth Josepha Flores but since the system is still be working on I just wanted to check on her letters.  I see some letters are missing when I check on that but I'm not concerned about it. Thanks for checking on this for me.
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Sarah, Sponsor and Donor Relations, Social Media

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William, we still have letters in process from Yamileth at the country office :).

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