We haven't gotten any letters...

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My husband and I started sponsoring a child earlier this year in January/February time.  It's now mid-September and we haven't gotten a single letter from our child.  Is this normal? We were told it would only take a couple of months, and an even shorter time if we do everything electronically.
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Lauren Casino

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Posted 2 years ago

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Beth

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Hi- That is so wonderful that you two have chosen to bless the life of a child. I am so sorry to hear that you have not received even one letter. I have been sponsoring 3 children for 3 years. In my case, I think it took 4-6 months to get my first letters, but I received the booklet about the child and their country before then. I wrote regularly, so I usually received letters every 2-3 months. But in April of this year, Compassion tried to implement a new letter-writing system (to speed things up), but I think it pretty much crashed. Now they are trying to catch up, at least that is what I have heard. Unfortunately, I stopped receiving regular letters altogether after May, but I hope things will resume to what they had been. It is very rewarding to get to know the special child you have chosen in another country. I hope that you get your first letter very soon! I understand that if you haven't heard from a child for 6 months, Compassion staff will request a letter for you. I expect that is what will happen after the weekend. I made a request for thank you letters for gifts after 6 months, and I did receive them within 1-2 months after that.

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Lauren Casino

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Thank you so much Beth for the reply! That makes sense as to why we never got a letter then. I was told that our child actually did write to us in May, but I never got the e-mail. Hopefully we'll be able to communicate more frequently now!

That is so amazing that you're sponsoring three children. I wish you the best!
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Christina, Employee

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Lauren, I'm so sorry that you haven't received any letters from your precious child yet. We really appreciate you and your husband choosing to change a child's life with your love and support. We understand that waiting for that first letter is so hard, and you are definitely right that you should have received a letter by now. I have tried to find your account, and I would like to verify that I have the right one for you. Are you sponsoring Brian in Uganda? If so, then I have good news! Brian wrote a letter to you in April, and you should have received that letter in late April or early May. I'm so sorry that you didn't receive this letter :(. I would be happy to email you a copy of the letter and have if resent to you though. Please let me know if this is your child. 

Beth is correct that we updated our letter-writing process in April. However, we encountered more bugs in the new system than we had anticipated. At the same time, we experienced an influx of the letters we were receiving. Both of these things caused a back log of letters that needed to be processed. We have been working diligently to have all of those letters processed, and thanks to our wonderful field staff, we are now mostly cleared of that back log. In the mean-time, letters are still being manually translated, and they will take the standard 2-3 months to be delivered. I'm so sorry for any confusion or concern this may have caused you. Thank you for your patience as we are going through this season of change. 
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Lauren Casino

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Yes, that is our child! I never received an email with a letter. I would appreciate so much if you could resend that to me! Thank you!
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Katherine

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Lauren, I just emailed you with Brian's letter. :)

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