We love writing letters but have only received one . In a year . Do I have any more coming?

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We've only received one letter in a year. Can you check our address since we've moved? Or if we've even gotten one. My kids have almost lost interest in writing to our sponsored child. I want to keep them excited and for them to realized how important they are to send.
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Brandi Robertson

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Brandi! Thank you so much for the love and support you are giving to your precious child! I am sorry that it has been so long since you heard from him last though. :( I would love to look at your account and see when the next letter is but regrettably I couldn't locate your account from your name and your email address. Please post your child's ID number here or email us with some more information so that we can help you further.
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Krystal

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I have been sponsoring since March 2016 and it is now going to be January 2017 and I have not received any letters from my sponsor child whatsoever :( is there any way you can find out what's going on Susan?
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Krystal! I am so sorry that you haven't heard from Keren at all since March!  I do see a letter in the system from her, but we sent an inquiry yesterday to see if we could get the processing sped up for you. As soon as we have the letter and response from the country office in Honduras, we will contact you!
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Krystal

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Awesome thanks so much for looking into it! Can't wait to get my first letter from her :)
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Krystal

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This reply was created from a merged topic originally titled Haven't received a letter from my child :(.

I became a sponsor in March 2016 and it is now going to be January 2017 and I have not received one letter from my child :( shouldn't I have received at least one letter by now?

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