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We somehow have two sponsor number which are 07969738 and 07971737. How do we combine them on to one account so we can see both kids?
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Posted 2 years ago
Shannon Massey, Employee
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Good morning Caroline,
I am so sorry for the confusion! I am combing your two accounts for you so that you will now be able to view both your kiddos on your one account. Your account number will now be, 07969738. You will also be able to keep your same online log in as well. You should see this change reflect on your account in the next few days. :)
I am so sorry for the confusion! I am combing your two accounts for you so that you will now be able to view both your kiddos on your one account. Your account number will now be, 07969738. You will also be able to keep your same online log in as well. You should see this change reflect on your account in the next few days. :)
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I too need help with this. I've sponsored since I was a teen, and now I am married and my husband and I sponsor another child together. Could you add 00863412 to the account 06836308. Thanks for the help, love using the app!!
Sarah, Official Rep
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Hi Whitney! I just took care of updating your accounts. It will be a few days before the account under Paul, 06836308, is merged under yours. Once that happens, you can log out of the app and log back in for both children to show on your account :). I also updated the name on your account to Paul and Whitney Schroeder. Let me know if I can take care of anything else for you!
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I too need help with this. I am now married and my husband and I sponsor on separate accounts. Could you add 02458769 to the account 02518924. Thanks for your help! Alyson
Christina, Employee
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Hi Alyson! Congratulations on your marriage! I have updated the name on your account to Robert and Alyson Vinciguerra, and I have asked our wonderful processing team to combine your accounts under sponsor number 02518924. Please know that this may take up to 3-5 business days to be completed. Once this has been done, you may log out of your account and log back in to see these updates :). Have a blessed day!
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