We sponsor two kids, but only one shows up in our account.

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  • Updated 11 months ago
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We somehow have two sponsor number which are 07969738 and 07971737. How do we combine them on to one account so we can see both kids?
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Caroline O'Kane

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Posted 11 months ago

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Shannon Massey, Employee

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Good morning Caroline, 
I am so sorry for the confusion! I am combing your two accounts for you so that you will now be able to view both your kiddos on your one account. Your account number will now be, 07969738. You will also be able to keep your same online log in as well. You should see this change reflect on your account in the next few days. :) 
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Erin Main

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Can you please help me too? I have two kids with two different sponsor numbers. Sponsor number 07973589 shows up in the app, but sponsor number 07973632 with the kiddo attached to it does not. Thank you SO much!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Erin! You have two things going on here. First, we will take care of combining the accounts so that you will see both kiddos on one account. Second, the sponsorship on the account 07973632 is still processing as we haven't received the first donation for that child yet. You won't be able to see the child on your app or online account until we receive the first donation. Give us several days to get the accounts merged and then we can set up the donations for that child as well. Do you want the donations to come out of the same card that you use for your first child?
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Erin Main

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Thank you for looking into this for us. I have confirmations for both children and they have both posted in our bank account. I submitted both donation on the same day and just minutes apart from each other. I am confused.
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Sarah, Sponsor and Donor Relations, Social Media

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Erin, I was able to see what happened with that added information! It looks as though one of the donations was designated to a fund instead of your child's sponsorship accidentally. We have made a request to move it to your child's sponsorship, which should be taken care of very soon. Once that happens, both children will be viewable for you :). I sincerely apologize for the mistake that happened!
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Whitney Schroeder

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I too need help with this. I've sponsored since I was a teen, and now I am married and my husband and I sponsor another child together. Could you add 00863412 to the account 06836308. Thanks for the help, love using the app!!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Whitney! I just took care of updating your accounts. It will be a few days before the account under Paul, 06836308, is merged under yours. Once that happens, you can log out of the app and log back in for both children to show on your account :). I also updated the name on your account to Paul and Whitney Schroeder. Let me know if I can take care of anything else for you!
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alyson

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I too need help with this. I am now married and my husband and I sponsor on separate accounts. Could you add 02458769 to the account 02518924. Thanks for your help! Alyson
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Christina, Employee

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Hi Alyson! Congratulations on your marriage! I have updated the name on your account to Robert and Alyson Vinciguerra, and I have asked our wonderful processing team to combine your accounts under sponsor number 02518924. Please know that this may take up to 3-5 business days to be completed. Once this has been done, you may log out of your account and log back in to see these updates :). Have a blessed day! 

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