Welcome Package not Received

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  • Updated 6 months ago
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Hi,
I would like to know how long does it take to receive the welcome package for a new sponsor child. It has been over 6 weeks since the I received an email about the welcome package been sent. Could anyone tell me how long it usually takes? 
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Rhea

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Posted 6 months ago

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Sierra, Employee

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Hi Rhea! Thank you so much for reaching out to us. I see that your welcome booklet was sent out successfully on January 1st. Because you do have an address that's outside of the US, then it takes a little bit longer to receive that - up to eight weeks. Please let us know if you still haven't received that information by the end of this month! We would be happy to resend it for you! 
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Rhea

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Thank you kindly for your swift reply. 

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