Welcome package not received for one of my children

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  • Updated 6 months ago
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I recently started sponsoring three children, but one of the welcome packets didn't arrive. I was wondering if it was sent? My sponsor number is 08158702. Thanks
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janice chavez

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  • confused about only receiving two packages instead of three.

Posted 7 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Janice! I am showing that we sent all three welcome packets out for your children. It is still a little early to tell if that third one was lost in the mail or if it is just taking a few extra days to arrive. If you still haven't received it by May 1, please let me know which child it was for and I will have a new one sent to you :).
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janice chavez

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Thanks I will let you know
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janice chavez

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Hello Sarah, I haven't received my child's package yet. Her ID is PH093500192, Princess Raica. I really want to do that first letter like I did for the two boys. Hope you can help me. Thanks
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Madison

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Hello Janice!

I am so sorry to hear that you still have not received this packet! I have submitted a request for a new welcome packet for Princess Raica to deliver to your mailing address. You should receive this in about two weeks. Let us know if you do not receive this around May 16! Again, I am so sorry! 

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