Welcome Packet

  • 1
  • Problem
  • Updated 4 months ago
  • Solved
We have been sponsoring a child for over 6 months. We never received a welcome packet. We also wrote a letter to him over 6 months ago, and have never received an answer.

It is not a huge deal if we never hear from him, as we will continue the sponsorship. We were just wondering if anything was wrong, and we would like to put a picture of him on our fridge.

Photo of Nick Thompson

Nick Thompson

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Posted 4 months ago

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Photo of Sierra

Sierra, Employee

  • 800 Posts
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Hi Nick! Thank you for bringing this to our attention! I definitely want to make sure you hear from Yabyouré, and that you receive your welcome booklet with his information. I have resubmitted that booklet to you, and I have also sent a note to his center, inquiring about his current state and requesting that he write you a letter. I apologize that you have not received the materials you were supposed to receive at this point!