What does it mean if my sponsorship information didn't make it?

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I signed up at an event and was just informed last night that the information was never received. I have sent an email but was seeing if I would get a faster response here. I have noticed also that when I try to look up my child it says that the number is invalid. Has this happened to anyone else and did you still get to sponsor the child that you felt connected to? My daughter has a lot in common with this little girl and is excited about being her friend. Just seeing if anyone has any insight. TIA, Jenn
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Jennifer Cheri Usquiano

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Posted 1 year ago

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Garry Sagel

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Jennifer, weren't you given the packet to take home? At an event, the only thing they are supposed to keep is the paper you fill out with your information. The rest of the packet is yours to keep.
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Jennifer Cheri Usquiano

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I did bring home the packet but the card with my information and cc info was lost or not received. The only info I have is my childs number and another number but my childs number shows up as invalid and the number I thought Ibwas my sponsor must not be because that doesn't work either. I am so confused!! This is my first time and I feel so lost with this process!
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Shannon Massey, Employee

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Hi Jennifer, I am looking into this for you and will respond via email shortly.

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