What does it mean when there is an “X” on a letter from my child and I cannot open it?

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  • Updated 1 week ago
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Caitlin Legere Fitzpatrick

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Posted 2 months ago

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Shannon Massey, Employee

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Hi Caitlin, 

Please know that the X indicates that this letter is going through translation. Once it has completed translation, it will no longer show the X and will be available to read. :)
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Sarah Harman

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How long is normal translation? Mine has been showing an x for 2 months
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Shannon Massey, Employee

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Hi Sarah, 

I am so sorry to see that your letter is still in translation. However, this is pretty normal. Letters usually take about 3-5 weeks for translation, but can also take as little as 3 days to 3 months. It depends so much on how many staff we have at any given time, how many letters are in queue to translated and if there are any issues with a letter. The translation process also include a quality assurance check, so it can take a little longer if there is an issue with the letter. Please know that if one of your letters sits in translation for 3 months, we can at that point send an inquiry to make sure something didnt get missed. So if this letter is till not viewable for you by March 18th, please let us know and we will certainly do that for you! Thank you so much for your patience during this time!