What does N/A mean about a letter from my sponsor child?

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When I click on letter history on the app, a letter from her says  "N/A." Does this mean the letter is on its way? I just started sponsoring her a couple months ago so I am still learning. Her ID is PH093300184. How long does it usually take for the letter to get from there to me? I would like to send her another letter but figure I might as well wait for hers if it is almost here. Also, I see her picture was updated. Will I be getting that new photo in the mail? Thank you :)
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Krista Hoffbeck

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Posted 6 months ago

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Leah, Employee

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Hi Krista! Welcome to the Compassion family. We are honored that you have chosen to sponsor Mary with Compassion. Your letter is currently unavailable because it is pending translation. Letters typically take three to five weeks for processing. However, it may take longer if there are any issues. I have requested to have her updated photo mailed for you. These are normally sent in the mail automatically, but this way you will be sure to receive it. I know how special these photos are. 
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Krista Hoffbeck

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Thank you so much! Excited to get my first letter from her!

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