What does the exclamation and infinity sign mean in the app above 'DAYS since letter sent'?

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kym

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Posted 4 months ago

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Shannon Massey, Employee

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Hi Kym, 

This just means that since you just began sponsoring, there are no letters yet between you and your child. This will change as soon as you write your kiddo or they write to you. :)
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kym

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I wrote my first letter the other day through an email template compassion sent to me after sponsoring, does it just take awhile for it to get put on the app? This is the confirmation I received.
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Shannon Massey, Employee

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Hi Kym, 

Awesome! Thank you so much for writing! :) Yes, once your letter is translated and goes through the quality assurance process, it should show up. It'll just take a little bit. 

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