What happened to my letters?

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  • Updated 3 months ago
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I sent one letter through the mail and one letter through the app each (4 letters total) to two kids that I am currently sponsoring. I’m not getting any updates on whether any of them actually got delivered or not, so how do I know? It says I haven’t sent anything even though I just did. Thanks!
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Posted 3 months ago

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Sierra, Employee

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Hi Raizelle! Thank you so much for reaching out to us. I looked at your account, and see that there are two letters in translation for Edgar and Nora. Those are most likely the letters you sent through the app! The letters you sent through the mail will likely take a little while longer to show on the app, since we need to wait to receive those at our headquarters. Are your letters showing on the app now? They should still show up, even if they are just in translation. We are so appreciative that you took the time to write to your kiddos!